Find information about important health issues and explore the tools and support services that can help you and your family make smart lifestyle choices.

Contact Information

For providers

Important Telephone Numbers

 
Pennsylvania
AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA, PET, nuclear cardiology, facility and home-based setting sleep study, continuous positive airway pressure titration, sleep equipment (APAP, BPAP, CPAP) and related supplies, Cardiology Utilization Management Program, and Musculoskeletal Utilization Management Program 1-800-275-2583

AmeriHealth Administrators

Provider Services (direct all inquiries or issues) directly to AmeriHealth Administrators) 1-800-841-5328
provrelations@amerihealth-tpa.com
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby FootSteps®
Perinatal case management 1-800-598-BABY
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent outpatient radiation therapy services
Precertification and/or prepayment reviews for genetic/genomic tests, certain molecular analyses, and cytogenetic tests
1-866-686-2649
Clinical Services – Utilization Management
Requests for authorization of services should be entered through the NaviNet® web portal (NaviNet Open) 1-800-275-2583
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Practitioner Participation Form
Credentialing and re-credentialing application status inquiries Email: credinquiries@amerihealth.com
Credentialing application corrections Email: CredOps@amerihealth.com
Fax: 215-238-2549
Customer Service
AmeriHealth HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-275-2583
TTY/TDD
Language assistance services are offered through the AT&T Language Line for Members who have difficulty communicating because of an inability to speak or understand English.
711
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Drug Program

www.amerihealth.com/directship
Fax: 215-761-9580

Blood Glucose Meter Hotline

1-888-678-7012

FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week

1-888-678-7015
Fax: 1-888-671-5285

Direct Ship Drug Program www.amerihealth.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition Management
24 hours a day, 7 days a week

1-800-313-8628

Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
1-800-688-1911
AmeriHealth Administrators
24 hours a day, 7 days a week
1-800-634-5334
NaviNet® web portal (NaviNet Open)
Customer care (technical issues) 1-888-482-8057
eBusiness Hotline (portal registration and questions) 215-640-7410
Provider Resources
Provider Automated System 1-800-275-2583; prompt 2
www.amerihealth.com/providerautomatedsystem
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Office Administration/Patient Education Resources Order Form www.amerihealth.com/resourceorderform

PNS Contact Tool

Locate your designated AmeriHealth Provider Network Services (PNS) team contact.

Mailing Addresses

1901 Market Street
Philadelphia, PA 19103

Email

Complete the Provider Email Sign-Up Form to receive email updates with the latest information, including Partners in Health UpdateSM.

NaviNet® is a registered trademark of NantHealth.

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