Contact Information for Providers

Important Telephone Numbers

AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA, PET, nuclear cardiology, facility and home-based setting sleep study, continuous positive airway pressure titration, sleep equipment (APAP, BPAP, CPAP) and related supplies, Cardiology Utilization Management Program, and Musculoskeletal Utilization Management Program 1-866-745-1791

AmeriHealth Administrators

Provider Services (direct all inquiries or issues) directly to AmeriHealth Administrators) 1-800-841-5328
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby FootSteps®
Perinatal case management 1-800-598-BABY
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent outpatient radiation therapy services
Precertification and/or prepayment reviews for genetic/genomic tests, certain molecular analyses, and cytogenetic tests
Clinical Services — Utilization Management
Requests for authorization of services should be entered through the PEAR portal 1-800-275-2583
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Practitioner Participation Form
Credentialing and re-credentialing application status inquiries Email:
Credentialing application corrections Email:
Fax: 215-238-2549
Customer Service
AmeriHealth HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
Language assistance services are offered through the AT&T Language Line for Members who have difficulty communicating because of an inability to speak or understand English.
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
Fax: 1-888-671-5285
Direct Ship Drug Program
Fax: 215-761-9580

Blood Glucose Meter Hotline


FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week

Fax: 1-888-671-5285

Direct Ship Drug Program
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition Management
24 hours a day, 7 days a week


Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
AmeriHealth Administrators
24 hours a day, 7 days a week
PEAR Portal
PEAR Support 1-833-444-7327
Provider Resources
Provider Automated System 1-800-275-2583; prompt 2
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
Office Administration/Patient Education Resources Order Form

PNS Contact Tool

Locate your designated AmeriHealth Provider Network Services (PNS) team contact.

Mailing Address

1901 Market Street
Philadelphia, PA 19103


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