Partners in Health. Your monthly resource for administrative processes, program updates, and more.

Contact Information

For providers

Your Network Coordinator

Contact your designated AmeriHealth network coordinator.

Important Telephone Numbers

AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA, PET, nuclear cardiology, facility setting sleep study, continuous positive airway pressure titration, sleep equipment (APAP, BPAP, CPAP) and related supplies 1-800-275-2583

AmeriHealth Administrators

Provider Services (direct all inquiries or issues) directly to AmeriHealth Administrators) 1-800-841-5328
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby FootSteps®
Perinatal case management 1-800-598-BABY
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent outpatient radiation therapy services 1-866-686-2649
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Provider Participation Form
Credentialing and re-credentialing application status inquiries 215-988-6534
Customer Service
AmeriHealth HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
Language assistance services are offered through the AT&T Language Line for Members who have difficulty communicating because of an inability to speak or understand English.
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
Fax: 1-888-671-5285
Direct Ship Drug Program
Fax: 215-761-9580

Blood Glucose Meter Hotline


FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week

Fax: 1-888-671-5285

Direct Ship Drug Program
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition Management
24 hours a day, 7 days a week


Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
Customer care (technical issues) 1-888-482-8057
eBusiness Hotline (portal registration and questions) 215-640-7410
Provider Resources
Provider Automated System 1-800-275-2583; prompt 2
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
Provider Supply Line 1-800-858-4728 or

Mailing Addresses

1901 Market Street
Philadelphia, PA 19103


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