Behavioral health benefits
AmeriHealth is focused on a whole-person approach to health that looks at all the factors that can affect a person’s well-being. We know that behavioral health is a fundamental part of a person's well-being. Our approach integrates behavioral and physical health, taking a member’s whole health and equitable access to care into account. This helps improve outcomes and address gaps in care.
We offer many services that help members find the right support, including:
A robust network of behavioral health providers
Customer Care Advocates
Call the number on the back of your ID card under Mental Health/Substance Abuse to reach specially trained Customer Care Advocates. These professionals can screen you for behavioral health conditions and connect you to care that best suits your unique needs.
Behavioral Health Case Managers
These registered nurses, licensed social workers, and licensed professional counselors specialize in a variety of areas, including the comprehensive health care needs around behavioral health. Reach them 24/7 by calling the number on the back of your ID card under Mental Health/Substance Abuse.
Licensed clinical triage staff are available for the following:
- Clinical assessment
- In-the-moment support
- Crisis management
- Rapid navigation to the right provider
- Connection to longitudinal case management for ongoing services
Additional behavioral health services
You also have access to the following behavioral health resources:
- Telebehavioral health
- Quartet Health
‐ NJ residents
‐ PA residents - Shatterproof’s Atlas® tool
- Mental Health Coaching by Teladoc Health
Learn more about these behavioral health resources.