Care and Services Available for COVID-19 (Coronavirus)

Testing and symptoms

Check your symptoms. If you think you’ve been exposed to COVID-19 and develop a fever, cough, or have trouble breathing, call your doctor. Visit the Centers for Disease Control and Prevention (CDC) for more details on symptoms.

Testing is free. AmeriHealth will cover the cost for testing. First, contact your doctor or state health department. They will screen you based on CDC guidelines. Then they may issue a lab order for the test, although, due to a shortage of tests, they may also treat you with a request to self-isolate and use over-the-counter medications.

Find a test location

Virtual visits

Talk to a doctor 24/7 for free. Schedule a same-day appointment with a doctor 24/7 with MDLIVE¹. MDLIVE doctors can assess your symptoms and help with next steps at no cost to you until June 4, 2020. Register or login at mdlive.amerihealth.com. Telemedicine services from your primary care physician are also covered at no cost.

Specialists are available. The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Ask your specialist if your visit can be done over the phone or video. If so, office visit cost-sharing and referrals will apply, based on your health plan. This also includes urgent care, nutritionists, and therapists (occupational, physical, speech). Therapy visits must be done via video.

Getting care

Treatment. Contact your doctor to help relieve COVID-19. All medically necessary health care costs to treat infectious diseases, including COVID-19, will be covered based on the terms of your plan.

Postpone non-urgent care. Talk with your doctor about delaying elective procedures and non-urgent care. If you already have approval for a prior authorization, it will be extended for six months to allow time for you to reschedule.

Check your medications. Check to make sure you have enough medications. Call your doctor if you need refills. Refill limits, such as the “refill too soon” limit, have been temporarily lifted. Many neighborhood pharmacies are now offering free home delivery. View a list of locations.

Your emotional health

Feeling stressed? Community health outbreaks may cause stress and anxiety. Visit this site for tips on how to handle it.

Virtual visits for mental health¹. If you have mental health benefits through AmeriHealth, you can talk to an in-network mental health counselor online or on the phone. The cost will be the same as a specialist visit. Call the number on the back of your ID card or visit amerihealth.com to find a provider.

Frequently asked questions

How can members find a testing location?
If you suspect that you may have COVID-19, your first step should be to contact your primary doctor. Your primary doctor will screen you for testing based on CDC guidelines. If you meet the testing criteria, your doctor will discuss your testing options with you. If you don’t have a primary doctor, members with telemedicine benefits can utilize MDLive services for free until June 4. A MDLive physician can perform the screening and determine your next steps. You can register for MDLive at mdlive.amerihealth.com. If your benefits program does not include telemedicine benefits, you can contact your state health department for information on testing. Pennsylvania residents can call 1-877-PA-HEALTH. New Jersey residents can contact the New Jersey Department of Health for more information at 1-800-962-1253 or 1-800-222-1222.

Should members be using telemedicine?
To help reduce potential exposure, AmeriHealth encourages members to utilize telemedicine services if they are available as part of a member's plan. AmeriHealth will waive copays for primary care telemedicine services for eligible members through June 4, 2020. Additionally, AmeriHealth expanded telemedicine services for specialty and ancillary services subject to applicable member cost sharing. This expansion includes:

  • Specialist visits (via video or telephone);
  • Physical therapy, occupational therapy, and speech therapy visits (via video);
  • Urgent care visits (via video or telephone);
  • Nutritionist visits (via video or telephone);
  • Behavioral health visits to include members with autism spectrum disorder so that they can receive Applied Behavior Analysis support while they are at home.

As noted, regular cost-sharing will apply to telemedicine visits with specialists and ancillary providers that are not related to COVID-19 testing. Cost-sharing will be waived for COVID-19 testing and primary care telemedicine visits for high-deductible health plan members and will be covered before deductible.

All changes will be in effect through June 4, 2020. To access telemedicine options, members should register and login at mdlive.amerihealth.com.

Will AmeriHealth waive prescription drug refill limits?
AmeriHealth has lifted prescription refill restrictions, such as the “refill too soon” limit, for all commercial group and individual members with AmeriHealth pharmacy benefits. We also encourage members to use their 90-day mail order benefit. Members who don’t have a 90-day prescription are encouraged to talk with their doctor to see if that option makes sense for them. In the case of medication shortages or access issues, members will not be responsible for additional charges that stem from obtaining a non-preferred medication if the preferred medication is not available.

We are carefully monitoring COVID-19 developments and will make adjustments to policies as appropriate. We recommend that members call the Pharmacy Services number on their ID cards as needed if they require additional medication refills due to a potential quarantine situation.

Will AmeriHealth cover hospital quarantine stays for members returning from travel to affected countries?
Members who are in a healthcare facility and or quarantined in their home will have medically necessary services covered under the terms of their insurance plan.

Resources and links



1 Note: For employers who are self-insured, coverages may vary. If you have coverage through your employer, please check with them about how these programs apply.