Open 24 Hours. Call a Connections Health Coach 24/7/365.

Contact Information

For providers

Your Network Coordinator

Contact your designated AmeriHealth network coordinator.

Important Telephone Numbers

 
New Jersey Pennsylvania
AIM Specialty HealthSM (AIM)
Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests 1-800-859-5288 1-800-275-2583

AmeriHealth Administrators® Provider Relations

Contact AmeriHealth Administrators (AHA) for issues relating to AHA member claims. AHA member ID numbers are 8 digits ending with a TPA suffix (e.g., xxxxxxxxTPA). 1-800-841-5328
provrelations@amerihealth-tpa.com
Anti-Fraud and Corporate Compliance Hotline
Anti-Fraud and Corporate Compliance Hotline 1-866-282-2707
Baby FootSteps®
Maternity care management
Nurse on call 24 hours a day
1-800-313-8628, prompt 3 1-800-598-BABY
Case Management
HMO/PPO (Commercial and Medicare Advantage members) 1-800-313-8628
Condition Management
HMO (Commercial members in Pennsylvania and Medicare Advantage members in New Jersey) 1-800-313-8628
ConnectionsSM Health Management Program
HMO/PPO (Commercial members only) 1-800-275-2583 n/a
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing and re-credentialing inquiries 1-866-227-2186 N/A
Customer Service

AmeriHealth HMO
Mon. – Fri., 8 a.m. – 6 p.m.

1-800-275-2583
AmeriHealth PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-275-2583 N/A
AmeriHealth 65® NJ HMO 1-800-645-3965 N/A
TTY/TDD 1-888-857-4816
Electronic Data Interchange (EDI)
Highmark EDI Operations 1-800-992-0246
FutureScripts® (pharmacy benefits)
Prescription drug priorauthorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Specialty Pharmacy Program

1-888-678-7012
Fax: 1-888-671-5285

FutureScripts® Secure (Medicare Part D)
Medicare Part D prescription drug priorauthorization
Mon. – Fri., 8 a.m. – 5 p.m.

1-888-678-7015

Blood glucose meter hotline   1-888-678-7012
Direct Ship Injectable Program (Medical Benefits)
High-cost injectable drugs covered under the medical benefit

www.amerihealth.com/directship
Fax: 215-761-9165

Health Resource Center
AmeriHealth Healthy LifestylesSM
Mon. – Fri., 8 a.m. – 5 p.m.

1-800-275-2583

Precertification
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Mental Health/Substance Abuse
Magellan Behavioral Health, Inc.
Member Services/precertification
24 hours a day/7 days a week
1-800-809-9954
NaviNet®
Customer care (technical issues) 1-888-482-8057
Portal registration and questions 609-662-2565 215-640-7410
Provider Services
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Provider Automated System — User Guide www.amerihealth.com/providerautomatedsystem
Provider Supply Line
Provider Supply Line 1-800-858-4728
Order supplies

Mailing Addresses

New Jersey
Pennsylvania

259 Prospect Plains Road, Bldg. M
Cranbury, NJ 08512-3706

1901 Market Street
Philadelphia, PA 19103

Email

Participating providers can register to receive email updates with the latest information, including Partners in Health UpdateSM.

NaviNet® is a registered trademark of NaviNet, Inc.