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Contact Information

For providers

Your Network Coordinator

Contact your designated AmeriHealth network coordinator.

Important Telephone Numbers

 
New Jersey Delaware Pennsylvania
American Imaging Management (AIM)
Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests 1-800-859-5288 1-800-275-2583

AmeriHealth Administrators® Provider Relations

Direct all inquiries or issues directly to AmeriHealth Administrators 1-800-841-5328
provrelations@amerihealth-tpa.com
Anti-Fraud and Corporate Compliance Hotline
Anti-Fraud and Corporate Compliance Hotline 1-866-282-2707
Baby FootSteps®
Perinatal case management
Nurse on call 24 hours a day
1-800-598-BABY
Care Management and Coordination Case Management Intake
(for preapproval/precertification, please see “Health Resource Center”)
HMO/PPO (Medicare Advantage and Commercial)
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-313-8628 or 856-778-6374
ConnectionsSM Health Management Programs
(call for disease management and decision support)
ConnectionsSM Health Management Program 1-866-866-4694
ConnectionsSM AccordantCareTM Program 1-866-398-8761
Credentialing
Credentialing hotline 215-988-6534
Credentialing violation hotline 215-988-1413
Credentialing and re-credentialing inquiries 1-866-227-2186 N/A
Customer Service

AmeriHealth HMO
Mon. – Fri., 8 a.m. – 6 p.m.

1-800-275-2583
AmeriHealth PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-275-2583 N/A
AmeriHealth 65® 1-800-645-3965 N/A
TTY/TDD 1-888-857-4816
Electronic Data Interchange (EDI)
eBusiness help desk 215-241-2305
claims.edi-admin@amerihealth.com
FutureScripts®
Prescription drug preauthorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Toll-Free Fax: 1-888-671-5285
Direct ship injectables

1-888-678-7012
Fax: 215-761-9165

FutureScripts® Secure
Medicare Part D prescription drug preauthorization
Mon. – Fri., 8 a.m. – 5 p.m.

1-888-678-7015

Pharmacy appeals

1-888-494-8213

Blood glucose meter hotline   1-888-678-7012
Health Resource Center
AmeriHealth Healthy LifestylesSM
Mon. – Fri., 8 a.m. – 6 p.m.

1-800-275-2583

Precertification
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Interactive voice response (IVR) system
Interactive voice response (IVR) system 1-800-275-2583
Mental Health/Substance Abuse
Magellan Behavioral Health, Inc. Member Services/precertification
24 hours a day/7 days a week
1-800-809-9954
NaviNet®
Customer care (technical issues) 1-888-482-8057
Portal registration and questions 856-638-2701 302-661-6111 215-640-7410
Provider Services
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583, prompt 2
Provider Supply Line
Provider Supply Line 1-800-858-4728

Mailing Addresses

North Jersey
South Jersey
Pennsylvania/Delaware
485 Route 1 South, 3rd Floor
Building C
Iselin, NJ 08830
8000 Midlantic Drive, Suite 333
Mt. Laurel, NJ 08054
1901 Market Street
Philadelphia, PA 19103

NaviNet® is a registered trademark of NaviNet, Inc.

An AmeriHealth company holds a minority ownership interest in NaviNet, Inc.