|
|
New Jersey |
Delaware |
Pennsylvania |
| American Imaging Management (AIM) |
| (Call for CT, MRI/MRA, PET, and nuclear cardiology for AH NJ members only) |
1-800-859-5288 |
1-800-227-3116 |
| Clinical Pharmacy Services |
Prescription Drug Preauthorization
Hours: Mon. – Fri., 9 a.m. – 5 p.m.
|
1-888-678-7012
1-888-671-5285 (toll-free fax)
|
| Pharmacy Appeals |
1-888-494-8213 (Option 1)
|
| Blood Glucose Meter Hot Line |
1-888-494-8213 (Option 2)
|
|
Corporate and Financial Investigations Department
|
| Anti-Fraud and Corporate Compliance Hotline |
1-866-282-2707
|
|
Credentialing
|
| Credentialing Hotline |
215-988-6534
|
| Credentialing Violation Hotline |
215-988-1413
|
|
Customer Service/Member Services
|
AmeriHealth® HMO
Hours: Mon. – Fri., 8 a.m. – 6 p.m.
|
1-800-877-9829
|
1-800-444-6282
|
215-241-2273
|
AmeriHealth® PPO
Hours: Mon. – Fri., 8 a.m. – 6 p.m.
|
1-800-422-2457
|
N/A
|
AmeriHealth 65®
Hours: 7 days a week., 8 a.m. – 8 p.m.
|
1-800-645-3965
|
1-888-457-3018 (SNP)
|
|
Health Resource Center
|
AmeriHealth Healthy LifestylesSM
Hours: Mon. – Fri., 8 a.m. – 6 p.m.
|
1-800-275-2583
|
Precertification
Hours: Mon. – Fri., 8 a.m. – 5 p.m.
|
1-800-227-3116
|
|
Mental Health/Substance Abuse
|
|
Magellan Behavioral Health
Member Services/Precertification
Hours:
24 hours a day/7 days a week
|
1-800-809-9954
|
|
Care Management and Coordination (formerly Patient Care Management)
|
Case Management HMO/PPO
(Medicare and Commercial)
Hours: Mon. – Fri., 8 a.m. – 5 p.m.
|
856-778-6374 |
1-800-313-8628
|
Baby FootSteps®
(Perinatal Case Management)
Nurse: on call 24 hours a day |
1-800-598-BABY
|
| Provider Services |
HMO Policies/Procedures/Eligibility/Claims
Hours: Mon. – Fri., 8 a.m. – 5 p.m.
|
1-800-821-9412
|
1-800-1-888-8211
|
1-800-227-3119
|
PPO Policies/Procedures/Claims
Hours: Mon. – Fri., 8 a.m. – 5 p.m.
|
1-800-595-3627
|
1-800-1-888-8211
|
N/A
|
|
The Provider Supply Line
|
| The Provider Supply Line |
1-800-858-4728 |
| NaviNet® |
| Portal Registration and Questions |
856-638-2701
|
302-661-6111
|
215-640-7410
|
| NaviMedix® |
| NaviMedix® |
1-888-482-8057 |
Contact Information