Partners in Health. Your monthly resource for administrative processes, program updates, and more.

Contact Information

For providers

Your Network Coordinator

Contact your designated AmeriHealth network coordinator.

Important Telephone Numbers

 
New Jersey Pennsylvania
AIM Specialty HealthSM (AIM)
Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests 1-800-859-5288 1-800-275-2583

AmeriHealth Administrators® Provider Relations

Contact AmeriHealth Administrators (AHA) for issues relating to AHA member claims. AHA member ID numbers are 8 digits ending with a TPA suffix (e.g., xxxxxxxxTPA). 1-800-841-5328
provrelations@amerihealth-tpa.com
Anti-Fraud and Corporate Compliance Hotline
Anti-Fraud and Corporate Compliance Hotline 1-866-282-2707
Baby FootSteps®
Maternity care management
Nurse on call 24 hours a day
1-800-313-8628, prompt 3 1-800-598-BABY
Care Management and Coordination Case Management Intake
(for preapproval/precertification, please see “Health Resource Center” section below)
HMO/PPO (Medicare Advantage and Commercial)
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-313-8628
ConnectionsSM Health Management Program
(call for disease management and decision support)
1-800-275-2583
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing and re-credentialing inquiries 1-866-227-2186 N/A
Customer Service

AmeriHealth HMO
Mon. – Fri., 8 a.m. – 6 p.m.

1-800-275-2583
AmeriHealth PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-275-2583 N/A
AmeriHealth 65® NJ HMO 1-800-645-3965 N/A
TTY/TDD 1-888-857-4816
Electronic Data Interchange (EDI)
Highmark EDI Operations 1-800-992-0246
FutureScripts® (pharmacy benefits)
Prescription drug priorauthorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Specialty Pharmacy Program

1-888-678-7012
Fax: 1-888-671-5285

FutureScripts® Secure (Medicare Part D)
Medicare Part D prescription drug priorauthorization
Mon. – Fri., 8 a.m. – 5 p.m.

1-888-678-7015

Blood glucose meter hotline   1-888-678-7012
Direct Ship Injectable Program (Medical Benefits)
High-cost injectable drugs covered under the medical benefit

www.amerihealth.com/directship
Fax: 215-761-9165

Health Resource Center
AmeriHealth Healthy LifestylesSM
Mon. – Fri., 8 a.m. – 5 p.m.

1-800-275-2583

Precertification
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Mental Health/Substance Abuse
Magellan Behavioral Health, Inc.
Member Services/precertification
24 hours a day/7 days a week
1-800-809-9954
NaviNet®
Customer care (technical issues) 1-888-482-8057
Portal registration and questions 609-662-2565 215-640-7410
Provider Services
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-275-2583
Provider Automated System — User Guide www.amerihealth.com/providerautomatedsystem
Provider Supply Line
Provider Supply Line 1-800-858-4728
Order supplies

Mailing Addresses

New Jersey
Pennsylvania

259 Prospect Plains Road, Bldg. M
Cranbury, NJ 08512-3706

1901 Market Street
Philadelphia, PA 19103

Email

Participating providers can register to receive email updates with the latest information, including Partners in Health UpdateSM.

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