• Communications

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• Forms

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• Quality Management

• AH Quality Management Program
• Access & Availability Standards
• Member Rights & Responsibilities
• Privacy & Confidentiality
• Utilization Management Decisions
• Medical Record Keeping Standards

• Physician Advisory Committee

• Prescription Drug Formulary & Prior Authorization

• IVR (Interactive Voice Response)

• Preapproval/Precertification for Services

• Provider FAQ's

• Contact Information

Member Rights & Responsibilities

HMO, PPO and Medicare

As a customer driven organization the health plan is committed to treating members in a manner that respects their rights and encourages members to exercise their personal responsibilities.

Download Member Rights & Responsibilities

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