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Options for Submitting Claims Overpayment Requests

IIf you identify an erroneous overpayment when reviewing your Statement of Remittance (SOR) and reconciling it against a patient account, please submit your claims retraction request through the NaviNet web portal. If you do not have access to NaviNet, please call Customer Service at 1-800-275-2583 or complete the Overpayment/Refund Form.

If AmeriHealth identifies an erroneous overpayment, you will receive instructions in a letter or on your A/R statement

For more information on submitting claims retractions through NaviNet or how to register for NaviNet, please read the August edition of Partners in Health Update^SM.